How can I contact customer support?
You can reach our customer support team by hello@closshair.co.uk during our business hours [Mon – Fri, 8am till 6pm]. Our dedicated team is here to assist you with any questions or concerns you may have.
Do you ship internationally?
Yes we ship to the following regions United Kingdom, Europe & the United States of America, . We are unable to ship to other international destinations at this time.
How long does shipping take?
The estimated delivery timeframe depends on the shipping method selected at checkout and the destination address. UK 2 -3 business days, Europe will take 3-5 business days and USA 6-7 business days.
What are the shipping costs?
The cost of shipping is calculated based on the weight, size, and destination of your order. The shipping cost will be displayed at the checkout before you complete your purchase. We may offer free shipping promotions from time to time, so keep an eye out for any ongoing offers.
Can I cancel my order?
Yes, you can cancel your order within 24 hours of purchase by contacting our customer support via telephone. We recommend calling us directly for a prompt response.
What is your return policy?
You can return items to us within 30 days of receipt. Due to hygiene reasons, returned items must be unopened, in the original packaging, and the Silver and Hygiene security tags must be intact, keeping the bundle together. Failure to meet these criteria may result in the item being returned to the client at their cost. Please refer to our Returns and Exchanges section for more details.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer support. We will provide you with a return authorisation and guide you through the process.
Can I exchange an item for a different shade or length?
Yes, we understand that finding the perfect match is important. If you would like to exchange an item for a different shade or length, please contact our customer support. We will work with you to find a suitable alternative or offer a refund if the requested item is not available.
How long does it take to process a refund?
Once your return is received and inspected, we will notify you of the status of your refund. If approved, a refund will be issued to the original payment method within a reasonable timeframe. Please note that shipping costs are non-refundable.
Are your hair extensions made of 100% natural Brazilian hair?
Yes, all our hair extensions are made of premium quality 100% natural Brazilian hair from the South of Brazil. We take pride in sourcing our hair ethically to ensure superior quality and authenticity.